Tour Booking

PLEASE READ CAREFULLY - PRICES/PROGRAMS/SERVICE/CONDITIONS

Hein Si International Travels and Tours prices are based on ground costs and exchange rates valid at the time of printing. While we try not to increase our prices, sometimes this is beyond our control. We reserve the right to amend prices without notice at any time and ask you to reconfirm the cost with us when you book. Some prices were not available at the time of going to print - please contact Hein Si for prices beyond those published.

The package/tour/extension prices exclude laundry, room services, unspecified meals or tours, beverages, porter tips, excess baggage charge, passport and visa costs, airport taxes, personal and baggage insurance, tips and all other items of a personal nature.

Programs, tour prices, services and conditions are subject to revision without notice in the event of unforeseen circumstances like currency fluctuations, increase in hotel rates, air fares, local taxes, etc. Actual prices, programs, services and conditions will be given at the time of booking confirmation.

All arrangements for the provision of transport, accommodation, sightseeing and other services are made by Ministry of Hotels and Tourism, appointed Hein Si International Travels and Tours Agent.

HOW TO MAKE YOUR RESERVATION

We have taken care to offer you the simplest possible reservations service for our Hein Si International Travels and Tours. Efficient and economical administration is an important part of our commitment to service. Just ask your agent to contact us with your requests and we will give immediate answers and booking options on the tour(s) offered to you.

REFUND OF UNUSED SERVICES

No refund, either in part of full, will be made for unused air tickets, ground transportation, meals and accommodation or sightseeing tours not taken.

AMENDMENT FEE

An amendment fee of USD 10 (or equivalent) per amendment will be charged for any alteration in the land package contents upon confirmation.

EXTENSION OF STAY/RETURN FLIGHT

An extension of stay at the end of the tour is permitted, subjected to the maximum validity and restrictions of the air ticket (applicable to booking with airfare included as part of the tour fare). An additional charge imposed by the airlines or tour operators will be borne by tour member. Flight and Accommodation reservations during your extended stay should be made prior to the commencement of the tour. Extensions are at your own expense and transfers will not be provided.

ITINERARY CHANGES

Airline's schedules and local conditions may affect accommodation and routing. Should this occur, The Company shall endeavor to substitute a suitable arrangement of similar value.

RIGHT TO REJECT

The Company reserves the right to decline acceptance or to retain any member as a member of the tour if it appears that such person(s) is likely to endanger the health or safety, or impair the comfort and enjoyment of others on the tour.

TRAVEL DOCUMENT

It is a passenger's responsibility to obtain a passport valid for at least 6 months from date of departure and visa, for the Myanmar to be visited. Please consult your travel agent or local consulate/embassy on visa requirements. The Company cannot be held responsible or liable for any expenses, reimbursement or refund of tour prices if any passenger is deported or refused entry by any country before departure or during the tour for whatsoever reason, including but not limited to non-possession of necessary visa.

BAGGAGE

One piece of baggage not exceeding 20 kilograms per person is allowed. Excess baggage must be paid by passenger. The company assumes no responsibility for any lost or damage to baggage or belongings whilst they are in the custody of airlines, other transportation companies, accommodation supplier or the passenger. However, The Company will assist you in making the relevant claims provided it does not interfere with, inconvenience or hamper the conduct of the tour or other members of the tour group.

GENERAL CONDITIONS

All exchange orders, receipts, contracts and tickets, coupons and orders issued by the Company are subject to any and/or all tariffs and terms of conditions under which any accommodation, transportation and other services whatsoever are provided by hotels, transport companies, airlines, railroad lines, steamship lines, owners or contractors concerned.

• The traveler accepts full responsibility for losses and expenses due to delay, sickness, weather, strikes, war, quarantine or acts of nature.
• The Company, their employees or agents assisting or collaborating with them is not liable for any loss, injury, accident, damage, delay or expense which may arise in anyway whatsoever during the tour.
• In no case shall the company or their employees or agents be held liable for any causes outside their reasonable control or from any act or omission of the customer.
• Any complaints/claims have to be made in writing within 14 days from the date of return. The company shall respond to such feedback within 7 days of receipt of feedback. No responsibility is accepted in respect any complaints/claims, which are made after 14 days return.

NO VARIATION OF CONDITIONS

These conditions cannot be altered or waived except by written agreement between the passenger and the Company.

MEALS/HOTEL ACCOMMODATION

Meals will be provided as specified in the tour itinerary. Accommodations used as reflected in the brochures. In the event that accommodation selected is not available, every effort will be made for an alternative in another hotel of similar standard. Unless specially mentioned, all rooms will be a "run-of-house" basic.

TRANSPORTATION

Unless otherwise specified, all land transfers will be based on "seat-in-coach". Any limitations that apply to the carrier's liability in respect of air transport as a result of the Warsaw convention shall apply for the benefits of the organizer and sell of the tour/holiday.

SPECIAL REQUEST

If there be any special request regarding special meals, dietary requirements, adjoining rooms etc, feel free to inform us upon booking. Such requests are subject to confirmation and availability. Please confirm your requests with our office at least 7 days prior to departure.