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PRICES/PROGRAMS/SERVICE/CONDITIONS |
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Hein Si International Travels and Tours
prices are based on ground costs and exchange rates valid at the
time of printing. While we try not to increase our prices,
sometimes this is beyond our control. We reserve the right to
amend prices without notice at any time and ask you to reconfirm
the cost with us when you book. Some prices were not available at
the time of going to print - please contact Hein Si for prices
beyond those published.
The package/tour/extension prices exclude
laundry, room services, unspecified meals or tours, beverages,
porter tips, excess baggage charge, passport and visa costs,
airport taxes, personal and baggage insurance, tips and all other
items of a personal nature.
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Programs, tour prices, services and
conditions are subject to revision without notice in the event of
unforeseen circumstances like currency fluctuations, increase in
hotel rates, air fares, local taxes, etc. Actual prices, programs,
services and conditions will be given at the time of booking
confirmation.
All arrangements for the provision of
transport, accommodation, sightseeing and other services are made
by Ministry of Hotels and Tourism, appointed Hein Si International
Travels and Tours Agent.
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HOW TO MAKE YOUR RESERVATION
We have taken care to offer you the simplest possible reservations
service for our Hein Si International Travels and Tours. Efficient
and economical administration is an important part of our
commitment to service. Just ask your agent to contact us with your
requests and we will give immediate answers and booking options on
the tour(s) offered to you.
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REFUND OF UNUSED SERVICES
No refund, either in part of full, will be made for unused air
tickets, ground transportation, meals and accommodation or
sightseeing tours not taken.
AMENDMENT FEE
An amendment fee of USD 10 (or equivalent) per amendment will be
charged for any alteration in the land package contents upon
confirmation.
EXTENSION OF STAY/RETURN FLIGHT
An extension of stay at the end of the tour is permitted,
subjected to the maximum validity and restrictions of the air
ticket (applicable to booking with airfare included as part of
the tour fare). An additional charge imposed by the airlines or
tour operators will be borne by tour member. Flight and
Accommodation reservations during your extended stay should be
made prior to the commencement of the tour. Extensions are at
your own expense and transfers will not be provided.
ITINERARY CHANGES
Airline's schedules and local conditions may affect
accommodation and routing. Should this occur, The Company shall
endeavor to substitute a suitable arrangement of similar value.
RIGHT TO REJECT
The Company reserves the right to decline acceptance or to
retain any member as a member of the tour if it appears that
such person(s) is likely to endanger the health or safety, or
impair the comfort and enjoyment of others on the tour.
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TRAVEL DOCUMENT
It is a passenger's responsibility to obtain a passport valid
for at least 6 months from date of departure and visa, for the
Myanmar to be visited. Please consult your travel agent or local
consulate/embassy on visa requirements. The Company cannot be
held responsible or liable for any expenses, reimbursement or
refund of tour prices if any passenger is deported or refused
entry by any country before departure or during the tour for
whatsoever reason, including but not limited to non-possession
of necessary visa.
BAGGAGE
One piece of baggage not exceeding 20 kilograms per person is
allowed. Excess baggage must be paid by passenger. The company
assumes no responsibility for any lost or damage to baggage or
belongings whilst they are in the custody of airlines, other
transportation companies, accommodation supplier or the
passenger. However, The Company will assist you in making the
relevant claims provided it does not interfere with,
inconvenience or hamper the conduct of the tour or other members
of the tour group.
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GENERAL CONDITIONS
All exchange orders, receipts, contracts and tickets, coupons
and orders issued by the Company are subject to any and/or all
tariffs and terms of conditions under which any accommodation,
transportation and other services whatsoever are provided by
hotels, transport companies, airlines, railroad lines, steamship
lines, owners or contractors concerned.
By acceptance of such conditions, the passenger is deemed to
have agreed on the following:
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The traveler accepts full responsibility
for losses and expenses due to delay, sickness, weather,
strikes, war, quarantine or acts of nature. |
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The Company, their employees or agents
assisting or collaborating with them is not liable for
any loss, injury, accident, damage, delay or expense
which may arise in anyway whatsoever during the tour. |
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In no case shall the company or their
employees or agents be held liable for any causes
outside their reasonable control or from any act or
omission of the customer. |
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Any complaints/claims have to be made in
writing within 14 days from the date of return. The
company shall respond to such feedback within 7 days of
receipt of feedback. No responsibility is accepted in
respect any complaints/claims, which are made after 14
days return. |
NO VARATION OF CONDITIONS
These conditions cannot be altered or waived except by written
agreement between the passenger and the Company.
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MEALS/HOTEL ACCOMMODATION
Meals will be provided as specified in the tour itinerary.
Accommodations used as reflected in the brochures. In the event
that accommodation selected is not available, every effort will
be made for an alternative in another hotel of similar standard.
Unless specially mentioned, all rooms will be a
"run-of-house" basic.
TRANSPORATION
Unless otherwise specified, all land transfers will be based on
"seat-in-coach". Any limitations that apply to the
carrier's liability in respect of air transport as a result of
the Warsaw convention shall apply for the benefits of the
organizer and sell of the tour/holiday.
SPECIAL REQUEST
If there be any special request regarding special meals, dietary
requirements, adjoining rooms etc, feel free to inform us upon
booking. Such requests are subject to confirmation and
availability. Please confirm your requests with our office at
least 7 days prior to departure.
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